Case Management describes both a business process and technology. Most business processes that manage a case can be addressed by either workflow or case management technologies. InQ will work with you to ensure the right technology is chosen for the solution.
Case Management as a technology is ideal for the replacement and consolidation of spreadsheets and access databases that were created to address certain data collection activities. This is an extension of Enterprise Content Technologies to include the management of data objects in a single solution. Additional functions are also added to enable better overall case management.
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